GSP 32-20 An Post Retail Training
30/October/2020
Description
Further to GSP 24/20 issued on 27th July 2020, the Company has advised the Union of its plans to roll-out a training programme called the Customer Experience Excellence Programme for Branch Managers and staff. It kicks off week commencing Monday 2nd November 2020 for Branch Managers and week commencing 9th November 2020 for staff.
The objective of this training programme is to build on previous initiatives such as Customer Plus and Engage, and to focus on developing and strengthening the relationship between staff and customers.
This training programme will be rolled-out to 19 Branch Offices, which will be advised locally, before the end of this year, with the remainder to be completed in early 2021. The format will be an initial online session of 90 minutes duration, typically involving a group of Managers or staff around the country. Potentially, two Managers or staff in a Branch Office could be trained up in a day (i.e. over a morning and evening session).
Course content and approach to training may evolve in light of experience and will, in any event, be ongoing in nature as the programme and the participants develop.
Please advise our members working at Branch Offices of the contents of this circular.