GSE 02-21 New Company HR System – Odoo
19/February/2021
Description
As you know by now eir introduced a new HR system – Odoo- to replace Core HR in December 2020.
The C.W.U. urged caution with its introduction but based on a commercial decision, taken by the company, they proceeded with its implementation.
The C.W.U. were told that there would be little or no impact on staff, however, our members know that this was not the case. Members were faced with non-payment of overtime, subsistence, mileage, expenses, medical expenses etc. along with issues in relation to annual leave, sick leave, TIL, overtime calculation and hours not showing on payslip not to mention the introduction of the epayslip.
After many Branch queries the C.W.U. approach was to:
• Engage with eir to resolve the issues as quickly as possible and make sure outstanding monies were paid to the affected staff.
• Agree a protocol to make sure that system changes of this scale that have a staff impact are trialled and tested before being rolled out.
• Have the company issue a communication to staff to accept and acknowledge that the introduction of ODOO had caused serious problems and its implementation had fallen short of the standards we should expect from them.
To date a lot of the issues are resolved with others due for resolution shortly. We would like to thank eir Payroll staff for their efforts, working long hours, to fix the problems that they had no involvement in creating.
We are aware that the company have now issued a communication to staff acknowledging the issues the new system introduction created and to thank staff for their patience as these issues are resolved.
eir Management have to understand that non-payment of overtime, subsistence or expenses places unnecessary hardship on some of our members. The C.W.U. has made it clear that this approach to system changes is not acceptable. Members should not have to endure adverse financial impacts because of a rushed transition.
Although we note the company commitment to a robust testing regime for future HR releases, where there is a direct staff impact, it is imperative that our members do not suffer the consequences of a commercial decision by the company again. If we find ourselves in that position again there will be a reaction.